The Hai Tian Hotel Management Company (HTHMC) has clarified the rule of a market economy to China's hospitality industry with its own unique management model and culture: Create Values for Guests. Enterprise values have to be realized through those of customers. It is not only an operational concept of HTHMC, but also the working style of Hai Tian people. HTHMC has successfully managed more than ten hotels throughout China, proving the validity of its ideas. In order for our colleagues to have a better and more comprehensive understanding of the Hai Tian cultural philosophy and management model, HTHMC has compiled three professional books on hotel management dedicated to our Chinese colleagues. Throughout these compilations, Hai Tian people demonstrate their creativeness and the spirit of team work which demonstrates aspects of their professionalism and competence. Specifically here, we'd like to share with our colleagues the thought that culture creation will bring infinite value to enterprises.

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"THE HAI TIAN HOTEL MANAGEMENT MODEL-SYSTEM DESIGN & HANDS-ON PRACTICE"

Using a systematic method to transform the traditional hotel management model

This book is a comprehensive introduction of the Hai Tian Management system design and operational criteria. It is the Hai Tian's basic management document. It's composed of three sections: Section One---System Design: has nine elements based on hotel functions: decision making management system, marketing management system, human resources management system, quality management system, financial management system, information management system, project management system, security management system and administrative management system. Each system works as a center based on its own requirements when operating, with other systems supporting so that the management systems form an integrated organic operating system. Each system has sub-systems to ensure full integration. Section Two: The Hai Tian Cultural Philosophy: This section elucidates, in detail, the Hai Tian Cultural Philosophy: its formation, characteristics, operational concepts and management criteria. The Hai Tian Cultural Philosophy is the soul of the Hai Tian management model. It comes from the recognition of practical rules. It also masters the trend of values and mindsets current in the service industry. Section Three: Hands-on Practice: In this section job responsibilities, work procedures, standards and criteria are all linked to the management system. There are 12 chapters covering 12 departments. Basically an extension of Section One, this section is more practicum than theory relative to operations. This book can be served as guidance for the hotels being built or desiring to meet international standards. It is a hotel management code suited to the times, reasonable goals, service of mankind and practicality.

The book is published in hard cover by China Tourism Publishing at RMB 188.00.

The International Standardization Organization (ISO) completed a series of standards from ISO9000 to ISO9004 in the 1980s aimed at establishing worldwide industrial standards. Many enterprises (groups) in China immediately enhanced their management by adopting the ISO9000 international quality management system. As a global service industry emerged rapidly from the ruins created by World War II the need to establish international standards became obvious especially standards for the service and hospitality industry. These standards immediately came to mark objective requirements and a revolution in the service industry. The year 2000 saw the official release of the 2000 version of ISO9000, a more practical system design for a hotel industry striving to meet international requirements in quality management.

The Hai Tian Hotel Management Company, encouraged and supported by tourism departments at all levels as well as quality certification companies and experts in quality certification and tourism, compiled the book " A SYSTEM BASED ON ISO9000 STANDARDS-HOTEL QUALITY MANAGEMENT " designed to provide an operational paradigm and a shortcut for our Chinese colleagues in the hotel industry as they began to build their own management system in accordance with the new international quality standards.

" A SYSTEM BASED ON ISO9000 STANDARDS-HOTEL QUALITY MANAGEMENT " is the Hai Tian's quality management system designed in accordance with these new international quality standards. We did much research on how to use the international management standards theoretically and practically in hotels still working to pre WWII standards. We believe this book will provide a valuable reference for hotels working with the 2000 version of ISO9000.

The book's 8 chapters cover the introduction to the beginning and formulation of the ISO9000 quality standards and the transition to and differences between ISO9000 1994 and 2000. It discusses the necessity of implementing the ISO9000 international management standard and its significance to the hotel management system. It clarifies the complementary and supplementary relationship between the ISO9000 quality management system and other hotel management systems. In practical terms it introduces 4 stages necessary to achieve the comprehensive implementation of ISO9001 international quality standards in the hotel industry. It also introduces the ISO9001 management system document, based on the quality handbook, program files and operating instructions. We standardized all the information including linkage between hotel services and operation management in the form of files to provide standardization hotels might use to carry out operational management and service training. Finally, we provide models and diagrams of a hotel quality handbook, program files and quality records for our colleagues reference.

:1994版向ISO9000:2000版标准的转换及差异；并从理论上论述了ISO9000国际质量标准在酒店行业实施的必要性及对酒店管理系统的意义；同时，阐述了ISO9000质量管理体系与酒店其他管理体系之间互为补充、相辅相成的关系。实用方面，该书介绍了酒店行业ISO9001国际质量标准建立的四个阶段及具体实施操作；同时介绍酒店按照ISO管理体系文件，以质量手册、程序文件、作业指导书的分类方式，编纂了全套ISO9001管理体系文件，将酒店服务与经营管理的各个方面、各个环节，以文件的形式进行规范，为酒店进行经营管理与服务培训提供一种规范性。并提供了酒店质量手册、程序文件和质量记录的范本和表样，供同行业借鉴参考。

The book is published by China Tourism Publishing at RMB 38.00

This is the only book, at present, that comprehensively introduces world-famous hotel groups in detail and makes a comparative study of them. The ideas presented are advanced and forward-looking.

" COMPARATIVE STUDIES ON INTERNATIONAL HOTELS " was used as reference of cultures in international hotel groups when the Hai Tian Hotel Management Company improved its culture system design to bring it into line with international standards. This wider field of study has enlightened Hai Tian people. Through this comparative study we come to understand the true meaning of service in the hotel industry. The hospitality industry in China is facing international competition.if we don't know them we'll surely lose that competition.

More than ten world famous hotel groups have been chosen for study. They are discussed in detail and comparisons made in " COMPARATIVE STUDIES ON INTERNATIONAL HOTELS ".other hotel groups are also used when reference to them is relevant. The book introduces their varying cultures, operational concepts, development strategies and history, their current grandeur and future development trends. There are 7 chapters covering hotels with different brands managed and franchised by world famous hotel groups around the world. Also discussed are the ways they entered the China market, their financial status and rank in the global marketplace. This book is designed to present, for China's hospitality industry, a window on the world of these famous hotel groups. In this way we may gain comprehensive knowledge of their operation and grasp advanced management ideas and technology.

Today, China's hospitality industry is being restructured and transformed, especially the development of hotel groups, a trend that won't be reversed. This book will help hoteliers and hotel personnel to acquire the professional knowledge they need to make decisions for the future drawing on the experience and practices of world famous hotel groups.

The book is published by China Tourism Publishing at RMB 48.00

This book, in 787mm x 1092mm 1/16 format and published by China Tourism Publishing; is well made and available for distribution across China. There's a 5% discount for an order of 5 books and 10% for an order of 10 books. Books will be sent upon receipt of money order for the cost of the book. Shipping is free.

Postal Address: Management Company

Qingdao Hai Tian Hotel Company Limited

48 Hong Kong West Road

Zip: 266071

Tel:0532-83871888-2603

Fax:0532-83878119

Fill in the form or email to info@hai-tian-hotel.com