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Management Philosophy

Through more than 20 years of hard, pioneering work, development and competition, Hai Tian people have kept on studying and exploring. Starting with the Hai Tian management model which shows both homegrown Hai Tian characteristics and those of international successes, we've finally arrived at the Hai Tian cultural philosophy and its essence: Creating Value for Guests.

Hai Tian Spirit: Cooperation, Pioneering, Efficiency

The Hai Tian's Goal: Build Hai Tian into an international brand respected by guests and our fellow professionals

Hai Tian Concept:

Hai Tian Operation Concept: Create value for guests.

Hai Tian Management Principle: Seek perfection, maintain harmony

Hai Tian Service Concept : A home between sky and sea.

Hai Tian Service Environment: Speaking poetically; Bright moon over the sea, we share the moment far and near.

Hai Tian Service Realm: Our international friends make our world boundless and infinitely diverse.

Hai Tian Behavior Guide: Our work is fulfilling our guest's needs

Hai Tian Development ethic: Our future can be as boundless as the sea and sky.

Hai Tian's Service Trilogy:

Smiling and Greeting

Efficient Service but the coziness of family

Our best to you earns your fond memories

Credo:
  • Hai Tian is a home away from home in which the customer is served with genuine care.
  • Service, from heart to heart, to eliminate any sense of alien-ness or homesickness.
  • Customers from any culture will find delight in Hai Tian service.
  • The concept of creating value for our guests is deeply rooted in the ideas and behavior of Hai Tian people.
  • All our work is oriented toward meeting our customer's demands.
  • We never say "no" to a customer.
  • Every Hai Tian staff member is an ambassador of the Hai Tian spirit and quality.
  • Pride in our hotel can be found in every staff member's demeanor.
  • Our ethics and values are the foundation of our career success.
  • Have a nod, smile and greeting for everyone you meet in the hotel.
  • Teamwork is fundamental to our business success-be an enthusiastic part of our team
  • Creativity is encouraged and materially rewarded.
  • Personal responsibility and professional ethic must drive our job performance.
  • To ensure quality: Do things right the first time.strive for zero defects.
  • Strive to bring harmony between and among all the diverse elements in our world; people and structure, staff and guests, superior and subordinate, always seek for perfection.
  • Be concerned with and , when possible, assist other's with their careers.
  • All staff are responsible for hygiene and safe conditions in the hotel.
  • All staff have the right and the responsibility to assist other's with their careers.
  • All staff have the right and the responsibility to assist customers with their problems.
  • Hai Tian people believe the future will bring benefit to the hotel and all who serve in it.