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Introduction

The Hai Tian Hotel Management Group (HTHMG), former the Hai Tian Hotel Management Company, is the only national and professional hotel management company in Shandong Province approved by the National Tourism Administration. It has 17 years of professional experience creating models for managing five star hotels. On July 2, 2005, China Tourism Hotels Association, an adjunct of the China National Tourism Administration, released the authorized names selected as National Brand Pioneers of the "China Hotel Industry ". HTHMG is the only one in Shandong Province that was so honored; it thus joins the first twenty China excellent national brand hotels and the first 300 world brand hotels.

The Qingdao Hai Tian Hotel, HTHMG's flagship hotel, officially opened in 1988. Our president is vice chairman of China Tourism Hotels Association, vice chairman and general secretary of the China Famous Hotels Organization, and chairman of the Qingdao Tourism Hotels Association. We are a member of Great Hotels of the World. Before the hotel's opening, staff members received short-term training by a Japanese hotel management company. Since 1989 it has been completely under the Chinese management. In the past 15 years, through continual practice and renovation, the hotel has established a hotel management model combining advanced worldwide hospitality management technology with Chinese conditions to form the Hai Tian cultural philosophy, characterized by the core statement: " Create value for guests. " It has cultivated a team of advanced professional managerial personnel. The Hai Tian is the first in reception capacity and leads Shandong Province as the hotel with the most successful economic results. It has twice in the last two years, won the Five-star Diamond Award, the most prestigious honor in the international hospitality industry.

HTHMG brings into full play its superiority in credibility, reputation, brand, personnel, technology and network and applies them to hotel management and services. HTHMG has successfully managed more than 50 hotels in diverse locales in the provinces of Shanghai, Liaoning, Hebei, Shanxi, Jiangxi and Anhui, making great improvements in operation and winning the admiration of the owners of the managed hotels and our colleagues. The endeavor has proved that the Hai Tian management model suits conditions in China and is a successful management model for modern hotels nationwide.

HTHMG offers many models for offering its operational services such as management in contract, leasehold, assistance, project, preparation for opening; consultancy, professional training and franchising for hotels ranked above 3 star, resorts and private clubs.

HTHMG has created its own management documents through absorbing advanced management technology, research and practice. "The Hai Tian Hotel Management Model---System Design & Hands-on Practice", "A System Based on ISO9000 Standards---Hotel Quality Management" and "Comparative Studies on International Hotels," with a preface from Mr. Zhang Xixin, director of China National Tourism Administration, are professional management books compiled by HTHMG and offered to our Chinese colleagues and professionals in the hospitality industry. They are not only guidance for the Hai Tian, but also herald great progress in the hotel management by Chinese leaders of the hospitality industry.

Hai Tian is a home away from home.